Sometime last year I noticed a scratch in the bottom of our tub. We had a tech from Kitchen Magic (KM) here because of some minor thing in the kitchen. He looked at the tub, said it as a crack and not a scratch. A crack is more serious.
An engineer came out and recommended that the tub liner be replaced. Time passed; my calls were unanswered. Finally a the tech came out to do a patch on our tub.
The patch didn't last. About a year later, I called again, and the engineer returned. I waited. Apparently KM no longer does bathroom work; Bathroom Magic is gone. Sub-contractors came to replace the tub liner in September. Unfortunately, there was miscommunication between KM and the sub-contractors. The tub liner could not be installed without removing all the tile on the walls.
We had to re-schedule. We also had to re-order tile in case the tile wall broke when removed. But that wasn't all. The color of our tile was discontinued. No more tarragon. KM sent us tile samples of the closest colors: cilantro and rosemary. We chose cilantro. (What's with all the spice names anyway?) KM agreed to provide cilantro walls just in case. I was curious about the tarragon colored sink if we ended up with cilantro walls. We reserved the right to switch out the sink if necessary.
We scheduled installation for early November. Unfortunately, one installer had a personal emergency and had to reschedule.
To make up for the inconvenience, KM offered to give us the sink in cilantro. I figured that was part of the lifetime warranty. I asked if KM could fix a scratch on our kitchen counter. The manager agreed. So last Thursday, the tub installers and Greg, the Corian repairman, arrived.
First the Corian. It was another crack, not a scratch. The difference? A crack goes all the way through the material. On closer inspection, Greg determined the crack was due to a manufacturing defect. Yay--covered by warranty! The downside was that Greg said it would be best to take the counter off site to repair it. It's never easy to lose counter space in a small kitchen, but at least we still had our longer counters available.
As Greg left, the bathroom installers arrived, Roman, Yuri and another (whose name I never got.) As Roman told me, nothing was easy. One of the walls cracked when they removed it. They were here for the long haul--almost three full days. I expected that they would finish by noon or 1 PM on the last day, Saturday. But no such luck. As they were reinstalling the shower doors--we heard a crash--shattering glass. There goes one of our shower doors.Yuri headed to a nearby Lowe's to get us a collapsible shower rod and curtain.
We may have a new door in a week. Maybe not, but it should be installed by Christmas. Sigh.
At least Greg repaired and returned our counter top by Monday. He also buffed all the other counter tops.
And so it goes.
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